Privacy Policy

Collection of personal information

‘Personal information’ means information or an opinion about an individual whose identity is apparent or reasonably ascertained. We collect and hold this information when it is necessary for business purposes.

Embrace Accounting and Tax collects and holds personal information from clients, customers, employees, contractors and other individuals which is required for the conduct of our business and provision of professional services to you.

Embrace Accounting and Tax protects the privacy of personal information obtained through its operations as a professional services firm and is bound by relevant privacy legislation.

Whenever we collect information from you, we will do everything we can to let you know:

why we are collecting the information;
the organisation or types of organisations (if any and only with your approval) to which we usually disclose that kind of information;
if we are required by law to collect the information;
the consequences for you if the information is not provided;
how you may access and correct the information;
how to complain about a breach of the Australian Privacy Principles; and
if we are required to provide details to overseas organisations you will be advised and we will seek your approval

Storage of personal information

We take security measures to protect the personal information we hold including physical (for example, security passes to enter our offices and storage of files in lockable cabinets) and technology (for example, restriction of access, firewalls, the use of encryption, passwords and digital certificates) security measures.

Embrace Accounting and Tax holds your personal information as either physical record, records on our servers, and in some cases, records on third party secure servers, which in some instances may be located overseas.

In some cases, by example cloud computing, Embrace Accounting and Tax engages third parties to host electronic data (including data in relation to the services we provide) on our behalf.

Accessing and amendment of data

We rely on the accuracy of the information you provide to us.

If you wish to have your personal information deleted we will take reasonable steps to permanently delete (unless we need to keep it for legal or internal risk management reasons, or compliance with our professional obligations).

Embrace Accounting and Tax may in any event delete or destroy records containing personal and other information pertaining to you or services provided to you if the services have been completed or if the information or records are no longer required for any services and provided that Embrace Accounting and Tax has no other legal or professional obligation to retain the information or records concerned.

You may request access to your personal information by contacting us.

There may be some cost to you to cover the cost of retrieving and processing the information if it requires a significant amount of time to locate or collect your information or to present it in an appropriate form. We will let you know in advance if any charges will apply.

Disclosure of personal information

Embrace Accounting and Tax uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations.

This means that individuals and organisations outside of Embrace Accounting and Tax will sometimes have access to personal information held by us and may collect or use it from or on behalf of Embrace Accounting and Tax.

Generally, we will only disclose your personal information for a purpose set out above. We do not routinely disclose personal information to other organisations, unless:

we believe it is necessary to provide you with a product or service which you have requested (or, in the case of a partner, employee or contractor of Embrace Accounting and Tax, it is necessary for maintaining or related to your role at Embrace Accounting and Tax);
to protect the rights, property or personal safety of any member of the public or a customer of Embrace Accounting and Tax or the interests of Embrace Accounting and Tax;
some or all of the assets or operations of Embrace Accounting and Tax are or may be transferred to another party as part of the sale of some or all of Embrace Accounting and Tax's business;
you give your consent; or
such disclosure is otherwise required or permitted by law, regulation, rule or professional standard.

We require our service providers to adhere to our privacy guidelines and not to keep, use or disclose personal information we provide to them for any unauthorised purposes.

Web site data collection

Cookies and web beacons are used on this website. We do not use this technology to access your personal information.

If you have registered an account with us, you will be identified by a user name and password when you log into our website or applications. The information we collect about members' use of our websites may be used for measuring use and performance and in assisting to resolve any technical difficulties.

In order to properly manage our websites and applications, we may log certain statistics about the users of the facilities, for example the users' domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites and applications provide the best possible navigational experience for users.

Security

Embrace Accounting and Tax will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by Embrace Accounting and Tax.

Embrace Accounting and Tax has in place reasonable commercial standards of technology and operational security and aims to achieve industry best practice in the security of personal information which it holds. It is our policy not to retain personal information once there is no longer a legal or business need for us to do so.

Depending on the purpose for which we have collected personal information (for example, registration for a Embrace Accounting and Tax event or a request for particular information or material), we may store some of the information electronically in our customer relationship management system. Some or all of this personal information may be available to partners and authorised staff of Embrace Accounting and Tax for use in accordance with this policy.

Queries

If you have any questions or concerns regarding your privacy, or if you would like to make a complaint about a possible breach of this Privacy Policy or the Australian Privacy Principles, you may direct your correspondence to the Privacy Officer within your local state via the form below.

We take all complaints seriously, and will respond to your complaint within a reasonable period.

If you believe that we have not adequately handled your complaint, you may complain to the Office of the Australian Information Commissioner.

Additional Information
For further information about privacy and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.